What information do we collect?
In this policy, the term “Personal Information” encompases both Device Information and Order Information. “Order Information” includes data obtained when you make a purchase or attempt to make a purchase through the Site. This may include your name, billing address, shipping address, payment information, email address, and phone number.
How do we collect your information?
Collection of your Personal Information
Freckle + Hide collects your personal information when you:
- Place an order
- Use our Contact Form
- Interact with us at Events
- Opt in to our Marketing Emails
- Tag us or post material about us on social media
- Participate in Competitions or other Promotional Activities
Collection of your ‘Order Information’
Freckle + Hide collects the following information when you make a purchase through the Site:
- Address (Billing/Shipping)
- Email Address
- Phone Number
Collection of your ‘Device Information’
‘Device Information’ is automatically collected when you visit the Site and includes certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Information about individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site may also be automatically collected as you browse.
Collection of this ‘Device Information’ is through the following methods:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. See below for more information.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
What do we use your data for?
Data collected during the ordering process (‘Order Information’) is used to :
- Fulfill any orders placed through on Freckleandhide.co.uk, including processing your payment information, arranging for delivery and contacting you regarding your order
- Communicate with you
- Screen our orders for potential risk or fraud
- Send you our newsletter if you have opted in
‘Device Information’ is used to:
- Screen for potential risk and fraud
- Improve and optimise our Site by using analytics about how our customers browse and interact with the Site
- Assessing the success of our marketing and advertising campaigns
Sharing Your Personal Information
Freckle + Hide works with trusted suppliers, agencies and business to ensure that we provide you with the best possible service and high quality products. These include, but are not limited to
We use Google Analytics to help us understand how our customers use the Site for improvement. Google Analytics collection information anonymously. Read how Google uses your Personal Information. We also use this information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
We use Facebook Pixel by Facebook Inc on our website to help us understand how our customers interact with our social campaigns and ads. This allows us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected by Facebook is anonymous. Read how Facebook uses your Personal Information here. You can opt-out of Facebook targeted ads here.
We work with trusted third party payment processing partners, PayPal, Google Pay and Apple Pay and Stripe, to ensure you have the best choice to securely process your payment.
We will never use your personal data to advertise, promote, or market third-party goods or services to you. Additionally, we will not license or publish any of your personal data. We do not and will not sell any personal data to third parties for their own commercial use.
We may share data we have collected if required to by applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
What are cookies?
Cookies are not harmful and do not contain pieces of personal information about you such as your home address, email address or credit card details. The only way this information is gathered is if you submit that information to us.
Functionality – F+H uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – F+H uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
You can set your browser not to accept cookies, and the websites below tell you how to remove cookies from your browser. If you chose to remove cookies, some of our website features may not function as a result.
You can opt out of targeted advertising through the following links below:
Facebook – https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Access to your personal information
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at email@example.com
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
What are your rights?
Freckle + Hide would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request for copies of your personal data.
The right to rectification – You have the right to request that F+H correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.
The right to erasure – You have the right to request that F+H erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that F+H restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to F+H processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that F+H transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
When you place an order through the Site, we will maintain your Order Information for our records unless you ask us to delete this information. You have the right to object to us processing your data and can be removed from our system at any time. If you wish to do so, please contact us at firstname.lastname@example.org.